Refund Policy

Refund Window and Eligible Orders

You can request a full, no-questions-asked refund within 14 days of your first payment. You do not need to prove that the service has a fault, and troubleshooting is not a prerequisite for your request to be considered. Submit your request through an account support ticket as soon as possible, and keep the submission record so the refund window can be verified.

This commitment is based on the date of your first payment. It does not mean that each renewal, upgrade, or additional data package starts a new refund window. If your account has multiple orders, specify which order you want reviewed to avoid including other payments. Requests outside the window are not covered by this commitment. You can submit a ticket with details, and the service will review the situation and respond.

Usage Records and Exceptional Cases

Normal connections, switching routes, or using data included in your plan do not by themselves count as waiving your right to a no-questions-asked refund. Monthly subscription data resets each month on the activation date; data packages remain valid until used and never expire. These are data usage rules, not a guarantee that an order can be refunded at any time, and they do not change the refund window after your first payment.

Records involving usage beyond plan limits, account violation disputes, unclear payment ownership, repeated refund requests, or orders already under payment dispute review must be checked first. This policy does not impose unpublished data usage percentages or deduction thresholds. If a dispute affects processing, the service should explain the specific issue and its basis rather than reject a normal request within the refund window solely because the service was used. Orders that were not paid for or have already been refunded will not be refunded again.

How to Request a Refund

Sign in to the user panel and submit a refund request through the support ticket page. VPNSize does not require an email address; a username and password are enough to create an account. Refund discussions can take place within your account. Submit the request from the account used for payment so the order can be identified.

1. State that you are requesting a refund and provide the order number, payment date, amount actually paid, and payment method.
2. If the order's payment status does not match the actual charge, attach the necessary transaction proof and redact unrelated personal information.
3. Provide any follow-up information and check the outcome in the same ticket. If there are multiple orders, specify which details correspond to each one.

Do not provide your login password, payment password, private key, or seed phrase. A description of any issue can help improve the service, but it is not a required reason for a no-questions-asked refund. After submitting your request, check for ticket replies to avoid delays caused by missing order information.

Refunds to the Original Payment Method

Refunds are processed through the original payment method whenever possible and are based on verified payment records. A full refund does not mean that you will only receive account credit or be required to choose another plan. If the original payment method cannot be refunded, the reason should be explained in the ticket and an available alternative confirmed.

Order verification, initiating a refund, and receiving the funds are separate stages. Processing times depend on the payment provider, transaction status, and any necessary information checks; this policy does not promise a fixed time for funds to arrive. After receiving a refund processing update, check the transaction history for the original payment account. If the funds have not appeared, follow up in the original ticket to keep the records together.

Payment Methods and Follow-up

VPNSize supports Alipay / WeChat Pay / USDT. Refunds for Alipay and WeChat Pay are checked against the original transaction records. The destination and status of the refund depend on what the relevant payment provider shows. If the payment receipt does not match the order in your account, payment ownership must be confirmed first.

USDT transfers are handled differently from refunds through standard payment providers; do not assume that the original transaction can be reversed directly. If a transfer needs to be returned, confirm the receiving network, address, and transaction record in a support ticket. Do not provide an address that has not been verified. Any network fees or other processing differences should be explained and confirmed first; this page does not specify fees or exchange rates.

When a refund is completed, the service benefits associated with that order will be adjusted accordingly, with details provided in the ticket. If you have questions about the scope of the adjustment or the refund record, continue the conversation in the original ticket and keep your order and payment records for verification.