Privacy Policy
Last updated: November 2026
This policy explains what information VPNSize processes, why it is processed, and what users can do when using its cross-border network acceleration subscription service. It applies to the marketing site and user panel. Once you enter a third-party payment page, that provider is responsible for the information it collects.
Account and Order Information
No email address is required to register; a username and password are sufficient. VPNSize processes usernames, credentials needed to verify passwords, account status and plan entitlements to authenticate users, provide subscriptions and maintain account access. Do not include personal information unrelated to the service in your username or support tickets.
Order records include the selected plan, order identifier, amount, payment status and refund processing records. They are used to confirm entitlements, verify payments and resolve disputes. Traffic usage and reset status are used for plan billing and are not browsing history. Information and attachments users submit in support tickets are used only to address the reported issue.
No-Logs Policy and Connection Data
VPNSize does not record which websites users visit, or retain browsing history, visited content or DNS query history. It does not create connection logs that could later be used to reconstruct a user's browsing activity.
During transmission, temporary network state processed to establish and maintain a connection is used only for the current communication and is not retained as connection history after the connection ends. Aggregate traffic measurements required by a plan are associated with an account, but do not include the websites visited or specific content. Website login security records, order records and troubleshooting information submitted by users are not browsing logs and are managed for the necessary periods described below.
Site Analytics and Browser Storage
Analytics on the marketing site help us understand page visits, referral sources, device categories and button usage so we can improve content and user flows. They do not cover other websites accessed through a subscription connection. Passwords, login credentials and complete subscription addresses should not be included in analytics events.
Cookies and local storage are used to maintain necessary sessions and save login credentials and language preferences. Users can restrict or clear this storage in their browser settings; after clearing it, they may need to log in again or reselect their preferences. Logging out and clearing local storage does not delete server-side account, order or support ticket information.
Third-Party Payments and Necessary Disclosures
Supported payment methods include Alipay / WeChat Pay / USDT. Payments are handled by the relevant third party. VPNSize receives the payment result and transaction identifier needed to verify an order; users are not asked to submit their payment account password to this service. Third parties may handle transaction information under their own rules, so please review their terms before paying.
VPNSize does not sell personal information. Information relevant to the stated purpose is provided only when necessary to complete a payment, process a refund or comply with applicable law. USDT transactions may be visible on a public ledger. VPNSize does not control on-chain records, and deleting an account on this site will not remove public transaction records.
Data Retention and Deletion Requests
Account and plan information is retained for as long as needed to provide the service. Order, refund and dispute information is retained as needed for settlement, legal obligations and dispute resolution. Analytics and troubleshooting information is deleted or de-identified after analysis or investigation is complete, when there is no further need to retain it. No single fixed retention period applies to every category of information.
Users can request access to, correction of or deletion of account information through a support ticket in the user panel. Account ownership must be verified before a request is processed. If information must be retained to meet legal requirements or handle an open order, the reason will be explained. A deletion request does not mean that all records can be removed immediately, and it may affect future account access and subscription use.
Security Measures and Policy Updates
VPNSize restricts access to information according to its service responsibilities and takes necessary measures to protect credentials and maintain security. Users should keep their passwords and subscription addresses safe. If credentials are exposed, replace them and report the issue through a support ticket. Please redact sensitive information before submitting screenshots.
Updates to this policy will be published on this page, and the date at the top will be revised. Material changes to processing purposes, information covered or user rights will be announced on the site or through the user panel. Where separate consent is required, updating this page does not replace that consent. Privacy-related requests can also be submitted through a support ticket in the user panel.